Refund policy

Refund Policy

At Fulshear Popcorn, we want you to enjoy every bag of popcorn you receive. If there's ever an issue with your order, we're here to help.

Damaged, Incorrect, or Missing Items

Please inspect your order as soon as it arrives. If your order is damaged during delivery, you receive the wrong item, or an item is missing, please contact us within 7 days of delivery at jeff@fulshearpopcorn.com.

To help us resolve your issue quickly, please include:

Your order number
A brief description of the problem
Photos of the product and packaging, if applicable

If your claim is approved, we'll provide a replacement, store credit, or refund at our discretion.

Returns

Because our popcorn is a fresh food product, we do not accept returns of food items for food safety reasons.

If you believe there is an issue with your order, please contact us before returning anything. Any return that we authorize will receive return instructions by email. Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Food products, including popcorn
Custom or personalized orders
Sale or clearance items
Gift cards

Refunds

If a refund is approved, it will be issued to your original payment method. Refunds are typically processed within 10 business days after approval, although your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at jeff@fulshearpopcorn.com.